Inquiries and Reports

A Payment Engine Helpdesk Application is available to Departments and Local Authorities to support the use and management of Payments Services. It will be essential for providing any form of telephony or call centre support to the public or to their customers with regard to the Service to which the payments relate.

Query of transactions details and balance of the following is provided:

• E-wallet 
• Smart cards 
• scratch off cards 

Additionally, a transaction level report is available from the Help Desk for card payments and can be requested for any given time period (by specifying start and end periods for the report).